Last Updated: October 28, 2025
We're committed to protecting your privacy and keeping your data secure.
Hey there, thanks for taking the time to read through our privacy stuff. Look, we get it - privacy policies can be a total snooze fest, but we think it's important you know exactly what we do with your info when you stay with us or just browse around our site.
At Noctaryn Verse Hotel, we're not just about giving you a killer place to crash after exploring Vancouver's nightlife. We also take your privacy seriously. This policy lays out how we collect, use, and protect your personal information. Whether you're booking a suite, sipping cocktails on our rooftop, or just checking out what we're all about online, we want you to feel comfortable and informed.
By using our website or staying at our hotel, you're agreeing to the terms we've outlined here. If something doesn't sit right with you, definitely reach out - we're always happy to chat about it.
Alright, so what do we actually collect? Here's the rundown:
When you make a reservation or create an account, we'll ask for things like your name, email address, phone number, and payment info. Pretty standard stuff. If you're booking one of our executive meeting spaces or spa treatments, we might need a bit more depending on what you're after.
Like most websites these days, ours gathers some technical data when you visit - your IP address, browser type, which pages you check out, and how long you hang around. Nothing creepy, just helps us understand how people use the site and make it better.
If you're cool with it, we might collect location info to help you find us easier or suggest nearby spots to check out. You can always turn this off in your device settings.
We love hearing about what you liked (or didn't) during your stay. Reviews, survey responses, and any preferences you share help us tailor your experience next time around. Extra pillows? Quiet floor? We've got you.
So what do we actually do with all this info? Here's the deal:
We're not in the business of selling your personal info to random companies. That said, we do share data in specific situations:
We work with trusted third parties who help us run things smoothly - payment processors, booking platforms, email services, that kind of thing. They only get access to what they need to do their job, and they're contractually bound to keep it secure.
When you book one of our curated local tours, we share relevant details with our tour partners so they can provide you with the best experience. Only what's necessary though.
If we're legally required to disclose information - like in response to a court order or government request - we'll comply. We're not trying to get into legal trouble here.
In the unlikely event we sell the hotel or merge with another company, your information would be part of that transition. Don't worry - the new owners would still be bound by this privacy policy.
Yeah, we use cookies. Not the chocolate chip kind unfortunately - we're talking about those little data files that websites store on your browser.
Cookies help us remember you when you come back, keep you logged in, and understand which parts of our site are most popular. They also help us show you relevant ads if you've been browsing around looking at hotels (we've all been there).
Most browsers let you control cookies through their settings. Just heads up - blocking certain cookies might make parts of the site less functional.
Your data, your rules. Here's what you can do:
Wanna see what info we have on you? Just ask. We'll provide you with a copy of your personal data we're holding.
If something's wrong or outdated, let us know and we'll fix it. We want our records to be accurate too.
You can request that we delete your personal data, subject to certain legal exceptions (like if we need to keep records for tax purposes). We'll do our best to accommodate you.
Don't want our promotional emails? No hard feelings - there's an unsubscribe link in every message, or you can contact us directly.
Under certain circumstances, you can request your data in a format that lets you transfer it to another service. We'll help you out with that.
To exercise any of these rights, shoot us an email at reservations@noctarynverse.info or give us a call at (604) 555-0187.
We take security seriously. Like, really seriously. Here's what we do to protect your info:
That said, no system is 100% foolproof. While we do everything we can to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know ASAP and tell you what steps we're taking.
Our website and services aren't intended for anyone under 18. We don't knowingly collect personal information from minors. If you're a parent and think your kid has given us their info, please reach out and we'll delete it right away.
Of course, families with children are totally welcome to stay at our hotel - we just need an adult to make the booking and provide the necessary information.
Look, things change. Technology evolves, laws get updated, and sometimes we add new services that affect how we handle data. When we make significant changes to this privacy policy, we'll update the "Last Updated" date at the top and let you know through email or a notice on our website.
For minor tweaks that don't materially affect your rights, we might just update the policy without a big announcement. We'd recommend checking back here occasionally if you're curious about our practices.
By continuing to use our services after we've posted changes, you're saying you're cool with the updated policy.
Got questions, concerns, or just want to chat about how we handle your data? We're here for it. Seriously - don't hesitate to reach out.
We'll do our best to respond within 48 hours during business days. If your request is more complex, it might take a bit longer but we'll keep you updated.
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation. If you have concerns about how we handle your data, you can contact the Office of the Privacy Commissioner of Canada.